What we cover
- Inquiries and booking requests
- Pre-arrival messages with directions, parking and entry details
- Questions during the stay
- Checkout reminders
- Thoughtful replies to public reviews
- Writing up any damage or rule problems for you and the platform
Response times — honestly
We answer guest messages during set working hours and check for urgent ones outside them. We don't promise round-the-clock instant replies. Before you sign, we agree in writing how urgent issues (like a lockout) are handled and who the local backup is.
Tone and house rules
We write in a warm, plain voice and keep your house rules consistent across platforms. If a guest asks for something outside the rules — an early check-in, an extra pet — we follow the policy you've set, or ask you.